Asking Farallon for Help

Farallon Communications is committed to providing its customers with excellent technical support. This section tells you how to get in touch with us.

TopBefore Calling Farallon

Consult the Netopia Virtual Office Read Me file and online help for a solution to your problem. You may find a solution in the online help's Troubleshooting topic. Use the Search function of online help to find helpful information. You should also read the very freshest late-breaking news at http://support.netopia.com/voffice/newnews.html.

If you cannot find a solution, we suggest you run a utility that can generate a profile of your computer's system. If you cannot use your computer to generate a system profile, please complete the environment profile below before calling Farallon.

If you've lost your DNS password, go to Farallon's lost password page: http://www.farallon.com/product/nvo/dnspasswds.html

Environment Profile

Locate your product code and version number. This information can be gleaned either by running Netopia Virtual Office and selecting About Virtual Office from the Help menu or by looking at the label on the CD.

Product code: __________________________________________

Version number: ________________________________________

On what make and model of computer did you encounter this problem (for example, a Gateway 2000 P5-75)?

Make: _________________________________________________

Model: ________________________________________________

Which operating system are you running (for example, Windows 95)?

Operating system: _______________________________________

How much built-in memory (RAM) and total memory (RAM plus any virtual memory and data compression enhancements) does your computer have?

Built-in memory: ________________________________________

Total memory: ___________________________________________

What sort of video display (external monitor) and adapter type does your computer use?

Monitor and Adapter: ____________________________________

How many colors is your Display control panel set to?

Number of colors: _______________________________________

TopHow to reach us

We can help you with your problem more effectively if you have a profile of your computer's system at hand. If you contact us by telephone, please be at the site of the problem, be prepared to reproduce it, and be ready to try some troubleshooting steps.

In the United States and Canada only

FAX-Back

FAX-Back is Farallon's automated technical support line. It can provide answers to your questions 24 hours a day.

Internet Services

Product information can be found on the Internet at the following addresses:

Outside of the United States and Canada

If you are not located in the United States or Canada, you can get service locally by contacting your nearest Farallon reseller or distributor.

For a worldwide list of our distributors, see our Internet resources:

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